Family Relationship Advice Line (FRAL)

Overview

The Australian Government is inviting applications in an open process to apply to deliver services under the the Family Relationship Advice Line (FRAL) as part of the Family Relationship Services Program (FRSP). The FRAL will run over five years from 2019-20 to 2023-24.  The FRAL is intended to: meet the Australian Government’s broader policy objective to enhance the family law system’s capacity to respond to the needs of separated families, in particular vulnerable families with complex needs be delivered as an integrated service delivering the objectives stated ensure clients receive timely, accurate and streamlined service that meets their individual needs. The objective of the FRAL is to deliver to all Australians, wherever they are located, by means of telephone, and other available non-face to face information and communication technology: information about services to help maintain healthy relationships advice on family separation issues advice about the impact of conflict on children guidance on developing workable parenting arrangements after family separation telephone and online (eg video-conferencing) family dispute resolution general information about the family law system simple legal advice on family law issues (both parenting and property issues), (including to family law services practitioners) supported referral to a range of other services to help with family relationship and separation issues.