National Health Call Centre Network – Continuation of National Coronavirus Helpline

Overview

The purpose of the grant is to continue the National Emergency Response Service to deliver a national helpline providing clinical triage and health related information to Australian citizens specifically in relation to Coronavirus (COVID-19). The helpline will be supported by digital services such as a specific symptom checker tool and specialised web content. It contributes to the achievement of the Primary Care Development Program. The objectives of the grant are to expand on the National Health Call Centre Network services by continuing: The scalable Health Information Line to support the management of queries and concerns about Coronavirus, including a clinical triage service and a general COVID?19 information as endorsed by government to the public, healthcare professionals, educators and employers. To develop and implement a number of clinical Information services including but not limited to: A dedicated 24/7 COVID-19 Helpline; Utilising the COVID-19 screening algorithm provided by the Commonwealth; and Consumer-facing digital tools to alleviate pressures on telehealth and face to face health services.   The intended outcomes of the grant are: To support Australian citizens who are concerned they may have been exposed to Coronavirus; and Provide up to date and reliable information consistent with Commonwealth and state and territory governments advice through a number of innovative telephonic and digital platforms.