Commonwealth Financial Counselling Helpline

Overview

The Australian Government is inviting organisations to apply in an open selection process to deliver services under the Families and Communities Program – Financial Wellbeing Capability (FWC) Activity – Commonwealth Financial Counselling Helpline in each state and territory from 1 January 2019 to 30 June 2023.  The FWC Activity is a component of the Families and Communities Program. The Families and Communities Program aims to strengthen relationships, improve the wellbeing of children and young people, reduce the cost of family breakdown, strengthen family and community functioning and facilitate the settlement of migrants and humanitarian entrants in the community. The objectives of the FWC Activity are to support eligible individuals and families to navigate financial crises, build financial wellbeing, financial capability, and resilience.  FWC services provide support to vulnerable people and those most at risk of financial and social exclusion and disadvantage. Commonwealth Financial Counselling (CFC) Helpline services contribute to the FWC Activity outcomes by helping eligible people to address their financial problems, make informed choices and build longer-term capability to budget and manage their money.  These services help eligible people address their financial problems through the provision of information, advocacy and/or negotiation on behalf of the client.