Redress Support Services

Overview

The Australian Government is inviting organisations in an open process to apply to deliver services under Outcome 2, Program 2.1: Families and Communities for the Redress Support Services (RSS) component, from 1 July 2022 to 30 June 2024. RSS play a critical role in providing emotional and practical support for people affected by institutional child sexual abuse to complete an application and interact with the National Redress Scheme (the Scheme). Practical support includes providing information about the Scheme, assisting people to complete the Scheme’s application form, and supporting people to access other appropriate services such as legal and financial counselling or other community services. Emotional support includes providing counselling, case management, professional supervision and similar arrangements to provide people with a safe environment to engage with the Scheme. RSS can play a key role in managing people’s expectations about the Scheme by providing clear information about what the Scheme is, how it can be accessed and what a person can reasonably expect through the process of applying and potentially accepting an offer of redress.