Settlement Engagement and Transition Support (SETS) - Client Services

Overview

SETS is an early intervention program that equips and empowers eligible clients and communities to address their identified settlement needs in order to improve social participation, economic well-being, independence, personal well-being and community connectedness. The SETS program consists of two components: SETS-Client Services and SETS-Community Capacity Building. The Department has separate grant opportunities for the two components. This grant opportunity relates to SETS-Client Services only. The objective of SETS-Client Services is to equip humanitarian entrants and other vulnerable migrants in their first five years in Australia with the knowledge and skills to identify, understand and take action to address their identified settlement needs. Services will be delivered in accordance with a needs-based approach. Clients will be provided with settlement-related information, advice, advocacy, and assistance to access mainstream and other relevant services. Clients may also be provided high quality casework to address issues arising during their settlement experience. Typically client needs will align with the nine priority areas identified in the National Settlement Framework. SETS-Client Services has a key role in facilitating acquisition of English language skills, supporting engagement with education and training and building employment readiness with services complementing other settlement and mainstream services.