Paying Legacy Unpaid External Dispute Resolution Determination program

Overview

The Paying Legacy Unpaid External Dispute Resolution Determination program will pay individual and small business consumers the value of the award (inclusive of interest) not paid by a financial service provider that has failed or fails to comply with a determination made under the Terms of Reference for the Financial Ombudsman Service or the Credit and Investments Ombudsman Rules, because the financial service provider is now bankrupt or under external administration, or has been deregistered or wound up.  The payment amount will be the value of the amount awarded in your determination that has not been paid, plus an additional amount of interest. Payments will be made under the program until 30 June 2020.